About Retail Logic

Retail Logic Managing Director, Kelvin Ricketts has been involved in the customer service sector his entire working life; from being behind the counter in a small general store, to more recently being the driving force behind the New Zealand operations of a large international retailer (Managing Director, The Nuance Group, Regency Duty Free).

Kelvin’s retailing skill is internationally well recognized as is his ability to drive new thinking in a highly competitive market. Most importantly, he understands that Customer Service is always at the forefront of any business: Getting it right is complex. Getting it wrong is costly.

Using the knowledge and a proven formula that created the successful team at Regency Duty Free, Retail Logic Limited now offers all service providers dynamic and tailored solutions to achieving customer service excellence.

Retail Logic works from a strong base of mutual trust, respect and experience combined with an entrepreneurial spirit: Results are tangible.